Helm360’s newest technology for legal, is featured in The Law Gazette.
Here is an excerpt but you can read the entire article here.
In April, business intelligence (BI) and analytics company Helm360 will launch Termi, a voice-activated chatbot built on Microsoft’s cognitive services platform, that interrogates Thomson Reuters Elite legal practice management systems via Skype, Microsoft Team or a web browser.
As Bim Dave, executive vice-president, products and services, explains, Termi will enable lawyers and managers to interrogate the firm’s BI dashboard and request billing and other management information using natural language via any desktop or mobile messaging platform. Termi is a dedicated voice-activated tool that appears on the screen as an avatar. It is designed to turn management information into actionable content, ‘remove complexity and give users mobile access to relevant information without logging into multiple platforms’, adds Dave, who eventually plans to build it into a proactive bot that delivers information that is tailored to each user.
Termi promises to be different because it is a voice-activated virtual assistant, more like a Siri or Amazon Alexa, for client and management information; and it expedites internal processes rather than client services. Termi could be a glimpse into the future law firm’s business support teams, which could include cognitive workers similar to IPSoft’s Amelia, which acts as a service desk agent at SEB bank and works in customer service at Enfield Council.